Here at a witch and a fae we always want our customers to be 100% satisfied with their purchases. Being human however we still can miss the mark. Here is a break down of how things are handled.
First and foremost if your package arrives damaged or with broken items.
We do our best to always make sure every single item and package is secure and will arrive safely. We do however have the few heartbreaking times where the packages get a bit roughed up in transit. We purchase $100 package insurance on all USPS shipped packages. Since we are a small business and can’t afford to cover the cost for this mishaps ( if they aren’t because of us sending faulty product), we ask that you please file a claim with USPS to be compensated 100% for the damaged items. If you items total to over $100 in damage please reach out to us for additional assistance. We have tried in the past to reach out in the past on the customers behalf regarding damaged packages and are met with road blocks requesting the recipients info, contact, ect from USPS. This is why we ask you to contact them directly since 99.9% of the time it is dealing with your direct local carrier.
If your package is lost we ask you email us first but still reach out to USPS on your end to help aiding us in locating the package. From our experience they work well with both parties and seem to work more efficiently when we all put pressure on them to find it. This hasn’t happened to us personally often but we still want to be on the same page as you!
If you receive a handmade product that is faulty, (broken on receiving, warped resin, broken jewelry, ect.) Contact us as we are more than likely able to make you a replacement item. In the event that we are not depending on the issue we are able to issue at the very least a partial refund. These cases are rare that things come with issues but we still like to have it brought to our attention.
If you have any further questions or concerns feel free to email us directly and we will get back to you during normal business hours!